Refund policy

Refund Policy

We want you to love what you've ordered. If you're not completely satisfied, we're here to help.

Returns: We accept returns within 14 days of the delivery date. To be eligible for a return, items must be unused, unopened, and in their original packaging.

The following items are not eligible for return:

• Opened or used beauty products
• Items purchased on sale or as part of a bundle (unless damaged or defective)

How to Request a Return: To start a return, please contact us at support@nectarglow.us with your order number and reason for return. We'll respond within 1–2 business days with instructions.

Return Shipping: We cover the cost of return shipping. Once we approve your return request, we'll send you a prepaid return label.

Refunds: Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 5–7 business days.

Damaged or Defective Items: If your item arrived damaged or defective, please contact us within 48 hours of delivery with a photo of the item. We'll send a replacement or issue a full refund at no cost to you.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund was approved. If approved, we’ll automatically refund your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@nectarglow.us